Privacy policy

Last updated: November 2026

ChatDock is a product of Jabbar Digital Group LLC ("we"). ChatDock lets Facebook page owners read and answer their Messenger conversations in one inbox. This policy explains what we store and why.

What we store

• Your account: your name, email address and a hashed password. We never store your password in readable form.
• Your Facebook pages: the name and ID of each page you connect, and the page access token Facebook gives us. Tokens are encrypted before they are saved.
• Conversations: the Messenger conversations of the pages you connect: the names and Messenger IDs of the people who wrote to the page, the messages, and the labels and notes your team adds.
• Activity records: sign-ins, the IP address and browser used, and a count of the messages you send, so we can keep accounts secure and bill correctly.

How we use it

We use this information only to run ChatDock for you: to show your inbox, send the replies and bulk messages you ask for, run the automatic replies you switch on, and keep your account secure. We do not sell your data, and we do not use your conversations for advertising.

Data from Meta

ChatDock uses Meta's Messenger Platform. Data we receive from Meta is used only to provide the inbox features described here to the page owner who connected the page, in line with the Meta Platform Terms.

Who can see it

Your data is visible to you and to the team members you add, limited to the pages you give each of them. It is stored on our hosting provider's servers. We may disclose data when the law requires it.

How long we keep it

We keep your data while your account is open. When you remove a page from ChatDock, that page's conversations are deleted from the live system. Backups are kept for a limited time and then removed.

Your choices

You can remove a page at any time from the Pages screen. To delete your whole account, or to ask for a copy of your data, see the data deletion page or email support@chatdock.chat.

Security

ChatDock is served over HTTPS. Passwords are hashed, page tokens are encrypted, and each workspace can only reach its own data.

Children

ChatDock is a business tool and is not meant for children under 16.

Changes and contact

If this policy changes, we will post the new version here with a new date. Questions: support@chatdock.chat.